Accessibility Statement

Willows Lodge is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on Web Content Accessibility Guidelines 2.1, level AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility. 

We welcome feedback.

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at (425) 424-3900 or via email at mail@willowslodge.com with a description of the issue you encountered and your contact information. Your experience matters to us.

Willows Lodge website may contain material from various third-party web links, including social media, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from these third-party links. If you need further assistance or need to report an issue, please contact us.

‍Willows Lodge is a smoke-free facility.

Accessible Nicer Guest Rooms

The three Accessible Nicer guest rooms provide luxurious accommodations with a king bed, spacious living area, stone-trimmed gas fireplace, oversized soaking tub, roll-in shower, and a patio or balcony offering lush landscape views. Spanning 500 square feet, these rooms feature a 48" Samsung HDTV, complimentary high-speed internet.

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Room Measurements

  • Entrance: 33"
  • Hallway: 33.5"
  • Entrance Hallway: 62"
  • Bathroom to Shower Doorway: 32.5"
  • Bathroom Doorway: 33.5"
  • Shower: 59.5" x 7'6" open floor space
  • Bathroom: 81.5" x 91" open floor space

Amenities & Services

Americans with Disabilities Act Accessibility Compliance Overview

  • All ADA guest rooms are located within the main building adjacent to the lobby and check-in.
  • There are two handicap accessible parking spaces located near the main building--approximately 75 feet away.
  • There are three additional handicap accessible parking spaces directly in front of the entrance to The Spa and the Davidson guest room wing of our property.
  • Parking lots are well paved.
  • The entrances to the main building are double doors that easily open.
  • The Front Desk is accessible to Wheelchair Guests and features a lowered shelf convenient for guests with disabilities.
  • All outlets and most facilities (dining, spa, meeting rooms) are located on the main floor/ground level and are accessible.
  • An elevator can take guests to the upper level of the main building, which has one meeting room and guest rooms.
  • The business center has a computer which can accommodate wheelchairs.
  • The outdoor hydrotherapy pool is located adjacent to the spa. A portable pool lift is available upon request.
  • Portable TDD devices for hearing impaired are available upon request.
  • Guide dogs and service animals welcome.
  • Braille and tactile signage available for meeting space, restaurant, restrooms and guest rooms.
  • Staff will accommodate guests who are blind or have low vision, by offering assistance with printed/visual information.

ADA Features

  • Extra large Roll-in shower (59.5" x 7'6" open floor space)
  • Wheelchair accessible doors (33") & pathways (all exceed 56.6")
  • Grab bars in the shower as well as by the toilet
  • Shower bench
  • Portable hearing assistance device
  • Hand held shower head
  • *Tub is not wheelchair accessible.
  • Lowered bathroom fixtures with ability to roll under the sink.
  • Accessible desk
  • Accessible communication features include visual fire alarms, visual notification for door, flashing light for incoming phone calls, closed captions on the television, TTY for guest use.